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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

  • Supporting Older People

    7 June 2012, South WalesTraining

    Supporting Older People DescriptionWhat is the future of services for older people in a society that is ageing fast? With one in three housing association tenants already over 60 it is right that there is a spotlight on how we design services for

  • Factoring and property management in practice

    28 February 2013, GlasgowTraining

    Factoring and property management in practice 28 February 2013, Glasgow (half day session - pm) Description This afternoon session will cover the more practical aspects of the Factoring Act. You will look at the areas of repairs and insurance,

  • Frontline Futures : Resilience at the Front Line

    19 September 2014, 9:30 - 16:00, EdinburghTraining

    Frontline Futures : Resilience at the Front Line Description Frontline housing staff are under increasing pressure, welfare reform has meant a significantly changing role for many, the ability to face up to, and overcome, difficult or challenging

  • Voids management

    Date: 5th November 2015 Location: The Housing Agency, 53 Mount Street Upper, Dublin 2 Time: 09:30 - 16:00 Lunch and refreshments will be provided Training

    Voids management Description The course explains the reasons and causes of voids. It will help attendees gain a deeper understanding of how to develop an effective strategy for tackling voids. The course focuses on the practical organisational issues

  • Rent arrears prevention and management

    Date: 16th November 2015 Location: the Housing Agency, 53 Mount Street Upper, Dublin 2 Time: 09:30 - 16:00 Lunch and refreshments will be provided Training

    Rent arrears prevention and management now fully booked Description Due to demand this course is fully booked. Please contact us for further information on new date. This session will explore the importance of a rent arrears strategy and examine good

  • Understanding Hoarding

    Date: Tuesday 8th December 2015 Location: Galway County Council, Prospect Hill, Galway Time: 09:30 - 16:00   Training

    Understanding Hoarding 8th December 2015 DescriptionHoarding disorder is now recognised as a distinct mental illness that requires a professional response. However, housing teams often struggle to understand different forms of mental illness and how

  • CPD module - Right to buy Subscription

    The module is arranged in four sections. Within each section there is material for you to read and reflect on as well as activities to complete. There are no tutors assigned to this module, it is designed to help you take responsibility for your own professional development, by working through the materials and exploring how other participants are engaging with the questions.Training

    Members only CPD module - Right to buy The CPD module on right to buy (RTB) is designed to support members to develop further understanding around the key issues associated with RTB, including the current proposal to extend the right to buy to

  • Customer care skills for challenging customers

    Date: Wednesday 9 December 2015 Location: Galway County Council, Prospect Hill, Galway Time: 09:30-16:00 Training

    Customer care skills for challenging customers 9 December 2015 DescriptionSome customers are easy to deal with; they make a request and are happy with the answer. Others are not so easy; they are demanding and can sometimes display behaviour which

  • Frontline futures: resilience at the frontline

    Where Belfast When 8 March 2016 Times 0930-1630 Training

    Frontline futures: resilience at the frontline Our frontline futures research has told us that the role of the frontline housing worker is changing. Frontline workers need to not only to know their patch intimately, but to have personal, informed

  • CIH Level 5 Professional Diploma in Housing

    Course cost: £2,300 Duration: 12 months Training

      Download course overview