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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

  • Stepping Up to Scrutiny - Final Report

    09/02/2018Policy and practice

    use learning from earlier workshops to undertake a mock scrutiny exercise consider through scoping how to select a service or function for greater scrutiny determine the methodology to be used to undertake the scrutiny undertake a desktop review and

  • Developing effective tenant scrutiny: trainer toolkit

    14/03/2017Policy and practice

    Page 448 Stepping Up to Scrutiny -Training Toolkit Crown Copyright 2016 Your Feedback (This will help us make any improvements needed) Your name (optional): Board Tenant Staff m m m Organisation: Workshop Name: Date: 1. What did you think about the

  • Developing effective tenant scrutiny: a practice guide

    14/03/2017Policy and practice

    We have a diverse membership who work in both the public and private sectors, in 20 countries on five continents across the world. Further information is available at: About HouseMark Scotland HouseMark is the leading provider of social

  • Housing Minister launches scrutiny guide for social tenants and landlords


    CIH is a registered charity and not-for-profit organisation. This means that the money we make is put back into the organisation and funds the activities we carry out to support the housing sector. We have a diverse membership of people who work in

  • CIH NI annual conference round-up


    CIH NI annual conference round-up New tools for new challenges was the theme of CIH Northern Ireland's annual conference which took place this week in Belfast - we've put together some of the highlights to give you a taste of the event. Highlights in

  • New approaches to tenant scrutiny - October 2014

    16/10/2014Policy and practice

    Other Mobile Working Solutions Device choice and roll-out, 1st Touch, Supported Living app. QL & System Integration Housing Management, CRM, Case Management, Asset, HR, Repairs, which includes integration with repairs planning tools (DRS), Electronic

  • Digital inclusion in Northern Ireland


    Just by introducing new methods of interaction, social landlords break down communication and participation barriers with their tenants and potentially appeal to those who don’t usually get involved. Digital inclusion is wider than merely expanding

  • CIH NI response to tenant participation strategy

    07/04/2015Policy and practice

    Effective tenant participation, especially involving special needs residents, can break down barriers arising from section 75 status and/or geographic location. For more information please contact Justin Cartwright Policy and Public Affairs Officer

  • Putting the customer first


    However, the detail is not yet clear. As it stands landlords will not be required to have strategies and simply putting “…relevant information into tenant handbooks…” will suffice. I believe that DSD needs to be more specific about

  • The business of tenant participation


    These arrangements can be reviewed on an on-going basis to see whether there are ways to break down barriers to participation, such as the accessibility of the format of an activity. In the first of a new series of ‘First to Know’ member-only