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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

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  • Achieving the cognitive edge?

    29/04/2019News

    The approach has already been used in the ONS Measuring the Mountain Project which was recently subject to a formal report and ministerial statement within Wales. This used self integrated narrative to measure the impact of social services on the

  • CIH Level 3 Certificate in Housing Practice

    30 January 2019Qualifications

    CIH Level 3 Certificate in Housing Practice CIH scheme code 3H14 The objective of this qualification is to provide individuals with the technical knowledge and understanding across a broad range of frontline housing practices at an operational level.

  • CIH Level 3 Certificate in Housing Maintenance and Asset Management

    2 October 2018Qualifications

    CIH Level 3 Certificate in Housing Maintenance and Asset Management CIH scheme code 3A03 The objective of this qualification is to provide individuals with the technical knowledge and understanding of housing maintenance and asset management at an

  • CIH Level 3 Certificate in Housing Services

    10 May 2018Qualifications

    CIH Level 3 Certificate in Housing Services CIH scheme code 3H12 The objective of this qualification is to provide individuals with the technical knowledge and understanding across a generalist range of housing practice at an operational level. The

  • The business of tenant participation

    12/01/2015News

    These arrangements can be reviewed on an on-going basis to see whether there are ways to break down barriers to participation, such as the accessibility of the format of an activity. In the first of a new series of ‘First to Know’ member-only

  • New approaches to tenant insight

    17/03/2014Policy and practice

    New approaches to tenant insight This new briefing supports landlords in adapting their approaches to tenant insight to focus on current issues and challenges. The briefing covers: why landlords should be rethinking their approach to tenant insight

  • Webinar video: Tenant Scrutiny - getting it right Subscription

    09/09/2014News

    Webinar video: Tenant Scrutiny - getting it right Find out more about the member exclusive webinar with John Thornhill, Senior Policy and Practice and Learning officer at CIH, Andrew Shaw, “Lead Scrutineer” – Halton Housing Trust and Mark

  • How do I use complaints to improve my service Subscription

    23/01/2014Policy and practice

    How do I use complaints to improve my service For any service manager, complaints are a valuable source of information which can help you to identify recurring or underlying problems and potential improvements. This ‘how do I’ briefing sets out

  • Tenant insight a toolkit for landlords

    22/12/2011Policy and practice

    Tenant insight - a toolkit for landlords Do you know who your tenants are, what they do and the services they want. This toolkit will help you to ensure that you are providing the right services to your tenants whether you are just starting to use

  • How do I handle complaints effectively January 2014 Subscription

    09/01/2014Policy and practice

    How do I handle complaints effectively? January 2014 Most people are likely to need to handle complaints at some point in their day-to-day work. This ‘how do I’ briefing offers some tips for CIH members on how to do this effectively. What's