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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

  • Housing and the Customer

    01/11/2010Books

    Housing and the Customer Understanding needs and delivering services It is vital that social landlords understand the needs of their existing and potential customers - who they are, what they need, and how services can best be delivered. This book

  • Improving Repairs and Maintenance Services: a good practice guide

    07/01/2008Books

    Improving Repairs and Maintenance Services: a good practice guide Improving Repairs and Maintenance Services: A Good Practice Guide explores ways in which housing organisations can work more efficiently, improve performance and increase customer

  • CIH Level 2 Certificate in Housing Practice (QCF)

    18 May 2012Qualifications

    CIH Level 2 Certificate in Housing Practice (QCF) This qualification will teach you the technical aspects of housing practice. It is comparable in level to a GCSE or NVQ level 2, SVQ2 or level 4-5 on the SCQF. On completion of the course you will:

  • Complaints reform (England)

    17/04/2013Policy and practice

    Complaints reform (England) Latest news The government is introducing measures through the Localism Act which will change the way that complaints are dealt with once the complaints process of the landlord has been exhausted. The emphasis is that,

  • Introducing the year of practice - Housing Practice magazine Subscription

    27/04/2012Policy and practice

    Introducing the year of practice - Housing Practice magazine Issue 20 This edition of Housing Practice magazine introduces CIH's year of practice . A year of advice and support, focused on a number of key areas of work, which we have identified as

  • How to... develop your complaints process

    16/03/2012Policy and practice

    How to... develop your complaints process Your approach to complaints handling can have a major impact on the quality of all of your services and on the satisfaction of your tenants. This 'how to' briefing sets out the key features of a successful

  • How to... deliver excellent customer service

    22/05/2012Policy and practice

    How to... deliver excellent customer service To build a good and lasting relationship with your customers you need to find out what they want from you and – as far as you can – meet their expectations. Excellent customer service is not an add-on

  • Housing Pact - England

    21/06/2011Policy and practice

    Housing Pact - England Delivering our commitments The Housing Pact 2010 saw the sector come together to make several commitments to government of how we would work to provide more decent housing that delivered for local communities - in relation to

  • Getting the basics right - Housing Practice magazine Subscription

    08/06/2012Policy and practice

    Getting the basics right - Housing Practice magazine Issue 21 April's edition of Housing Practice magazine launched our year of practice , a year in which we wil provide a comprehensive package of advice and support for housing professionals. It set

  • Fire Safety

    01/06/2011Books

    Fire Safety Following the success of recent joint initiatives between the Chief Fire Officers Association (CFOA), West Midlands Fire Service (WMFS), CIH has developed a new Practice Brief which will explore fire safety and share good practice for