Image Promo description

Register to use our site and access free newsletters, book events and lots more.

You don't have to be a member to use our site. Already registered? Login here

Become a member today

The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Result 91–100

Active Filters

Refine your results

Topic

Location

Member

  • Webinar video: Developing your people through a coaching culture Subscription

    18/03/2014News

    Webinar video: Developing your people through a coaching culture Find out more about the CIH member exclusive webinar with Yvonne Castle of YCChange Consultants Ltd During this webinar, Yvonne Castle of YCChange Consultants Ltd will provide an

  • How do I use complaints to improve my service Subscription

    23/01/2014Policy and practice

    How do I use complaints to improve my service For any service manager, complaints are a valuable source of information which can help you to identify recurring or underlying problems and potential improvements. This ‘how do I’ briefing sets out

  • How do I deal with unreasonable behaviour from complaints Subscription

    16/01/2014Policy and practice

    How do I deal with unreasonable behaviour from complaints Most staff who regularly deal with complaints will, at some point, encounter unreasonable behaviour from a complainant. This may be a one-off incident of abusive or threatening behaviour,

  • Webinar video: Think Family – the role of housing providers in the Troubled Families agenda Subscription

    02/04/2014News

    Webinar video: Think Family – the role of housing providers in the Troubled Families agenda Find out more about the CIH member exclusive webinar with Lisa Martinali, Community Regeneration Director and Michelle Wilkins, Support Services Manager

  • Webinar video: New approaches to fixed term tenancies Subscription

    28/03/2014News

    Webinar video: New approaches to fixed term tenancies Find out more about the CIH member exclusive webinar with Debbie Larner CIH Head of Practice and Fleur Priest- Stephens CIH Specialist Advisor The government introduced fixed term tenancies

  • Annual membership survey Subscription

    10/03/2014News

    Annual membership survey This month we're inviting members from across the UK to tell us their views about their membership and professional development. Entries can win their 2015 membership subscription in a prize draw. 60% more of you responded in

  • How do I handle complaints effectively January 2014 Subscription

    09/01/2014Policy and practice

    How do I handle complaints effectively? January 2014 Most people are likely to need to handle complaints at some point in their day-to-day work. This ‘how do I’ briefing offers some tips for CIH members on how to do this effectively. What's

  • Webinar video: Using your CIH membership to help you with your studies Subscription

    27/11/2013News

    Webinar video: Using your CIH membership to help you with your studies Find out more about the member exclusive webinar from CIH’s Learning Team. Are you studying on a housing course? Do you struggle to find resources for your assignments or to

  • Webinar video: Equality and diversity – breaking down barriers and mainstreaming diversity Subscription

    22/01/2014News

    Webinar video: Equality and diversity – breaking down barriers and mainstreaming diversity Find out more about the member exclusive webinar with Kulbir Shergill, head of diversity and inclusion at Genesis and John Thornhill, senior policy and

  • Webinar video: Building your resilience for success at work Subscription

    05/02/2014News

    Webinar video: Building your resilience for success at work Find out more about the member exclusive webinar with Ann Burton from Training by Design Ltd This free webinar, exclusive to CIH members is one of a range in 2014 designed to help members in