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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

  • CIH Level 4 Certificate in Managing Housing Maintenance

    30 April 2019Qualifications

    CIH Level 4 Certificate in Managing Housing Maintenance Scheme code 4A08 The objective of this qualification is to provide learners with the knowledge required to manage a housing maintenance service. The qualification aims to... provide housing

  • How do I use complaints to improve my service Subscription

    23/01/2014Policy and practice

    How do I use complaints to improve my service For any service manager, complaints are a valuable source of information which can help you to identify recurring or underlying problems and potential improvements. This ‘how do I’ briefing sets out