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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Result 1–6

  • CIH Level 3 Certificate in Housing Practice

    30 January 2019Qualifications

    CIH Level 3 Certificate in Housing Practice CIH scheme code 3H14 The objective of this qualification is to provide individuals with the technical knowledge and understanding across a broad range of frontline housing practices at an operational level.

  • CIH Level 3 Diploma in Housing Practice

    7 December 2018Qualifications

    CIH Level 3 Diploma in Housing Practice CIH scheme code 3H15 The objective of this qualification is to provide individuals with the technical knowledge and understanding across a broad range of frontline housing practices at an operational level. The

  • Webinar video: New approaches to tenant insight Subscription

    15/04/2014News

    Webinar video: New approaches to tenant insight Find out more about the CIH member exclusive webinar with Debbie Larner Head of Practice at CIH Insight is the use of information to develop a comprehensive knowledge base about your tenants. It links

  • How do I deal with unreasonable behaviour from complaints Subscription

    16/01/2014Policy and practice

    How do I deal with unreasonable behaviour from complaints Most staff who regularly deal with complaints will, at some point, encounter unreasonable behaviour from a complainant. This may be a one-off incident of abusive or threatening behaviour,

  • Webinar video: New approaches to fixed term tenancies Subscription

    28/03/2014News

    Webinar video: New approaches to fixed term tenancies Find out more about the CIH member exclusive webinar with Debbie Larner CIH Head of Practice and Fleur Priest- Stephens CIH Specialist Advisor The government introduced fixed term tenancies

  • How do I handle complaints effectively January 2014 Subscription

    09/01/2014Policy and practice

    How do I handle complaints effectively? January 2014 Most people are likely to need to handle complaints at some point in their day-to-day work. This ‘how do I’ briefing offers some tips for CIH members on how to do this effectively. What's