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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

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  • CIH Level 4 Certificate in Managing Housing Maintenance

    30 April 2019Qualifications

    CIH Level 4 Certificate in Managing Housing Maintenance Scheme code 4A08 The objective of this qualification is to provide learners with the knowledge required to manage a housing maintenance service. The qualification aims to... provide housing

  • CIH Level 2 Certificate in Housing Practice [NEW]

    19 March 2019Qualifications

    CIH Level 2 Certificate in Housing Practice [NEW] Scheme code 2H04 This qualification is designed to provide an introduction to housing, for new and existing staff and tenants/residents. The qualification aims to provide learners with a basic

  • CIH Level 4 Certificate in Housing

    30 January 2019Qualifications

    CIH Level 4 Certificate in Housing Scheme code 4H09 This qualification will provide learners with the necessary skills and knowledge to face the current challenges in housing, covering key aspects of housing policy and law. Successful completion of

  • CIH Level 3 Certificate in Housing Practice

    30 January 2019Qualifications

    CIH Level 3 Certificate in Housing Practice CIH scheme code 3H14 The objective of this qualification is to provide individuals with the technical knowledge and understanding across a broad range of frontline housing practices at an operational level.

  • CIH Level 3 Diploma in Housing Practice

    7 December 2018Qualifications

    CIH Level 3 Diploma in Housing Practice CIH scheme code 3H15 The objective of this qualification is to provide individuals with the technical knowledge and understanding across a broad range of frontline housing practices at an operational level. The

  • CIH Level 3 Certificate in Housing Maintenance and Asset Management

    2 October 2018Qualifications

    CIH Level 3 Certificate in Housing Maintenance and Asset Management CIH scheme code 3A03 The objective of this qualification is to provide individuals with the technical knowledge and understanding of housing maintenance and asset management at an

  • CIH Level 3 Certificate in Housing Services

    10 May 2018Qualifications

    CIH Level 3 Certificate in Housing Services CIH scheme code 3H12 The objective of this qualification is to provide individuals with the technical knowledge and understanding across a generalist range of housing practice at an operational level. The

  • How to get started with social media

    26/01/2015Policy and practice

    How to get started with social media Social media refers to websites and applications that enable users to create and share information and to network with others online. Its emergence as a mainstream online presence means the opportunities for

  • How do I use complaints to improve my service Subscription

    23/01/2014Policy and practice

    How do I use complaints to improve my service For any service manager, complaints are a valuable source of information which can help you to identify recurring or underlying problems and potential improvements. This ‘how do I’ briefing sets out

  • How do I deal with unreasonable behaviour from complaints Subscription

    16/01/2014Policy and practice

    How do I deal with unreasonable behaviour from complaints Most staff who regularly deal with complaints will, at some point, encounter unreasonable behaviour from a complainant. This may be a one-off incident of abusive or threatening behaviour,