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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

  • Housing and the Customer


    Housing and the Customer Understanding needs and delivering services It is vital that social landlords understand the needs of their existing and potential customers - who they are, what they need, and how services can best be delivered. This book

  • Introducing the year of practice


    Introducing the year of practice Policy and Practice Officer David Pipe introduces our new year of practice campaign and explains how you can get involved during the next 12 months. Back in January I wrote a blog setting out how, for housing

  • 10 steps to creating customer service champions


    Provide Experiences. Champions need inspiration too! Offer supporting conferences, seminars, site visits and memberships to organisations leading in the field of customer service. Listen to suggestions and try new activities to allow your Champions