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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

  • CIH Level 3 Certificate in Housing Services

    10 May 2018Qualifications

    CIH Level 3 Certificate in Housing Services CIH scheme code 3H12 The objective of this qualification is to provide individuals with the technical knowledge and understanding across a generalist range of housing practice at an operational level. The

  • How do I use complaints to improve my service Subscription

    23/01/2014Policy and practice

    How do I use complaints to improve my service For any service manager, complaints are a valuable source of information which can help you to identify recurring or underlying problems and potential improvements. This ‘how do I’ briefing sets out

  • How do I deal with unreasonable behaviour from complaints Subscription

    16/01/2014Policy and practice

    How do I deal with unreasonable behaviour from complaints Most staff who regularly deal with complaints will, at some point, encounter unreasonable behaviour from a complainant. This may be a one-off incident of abusive or threatening behaviour,

  • How do I handle complaints effectively January 2014 Subscription

    09/01/2014Policy and practice

    How do I handle complaints effectively? January 2014 Most people are likely to need to handle complaints at some point in their day-to-day work. This ‘how do I’ briefing offers some tips for CIH members on how to do this effectively. What's

  • Conversations Inspired by Housing - January/February 2013 Subscription

    25/01/2013Policy and practice

    Conversations Inspired by Housing - January/February 2013 Conversations Inspired by Housing magazine is a bi-monthly publication for CIH members. Inside the January/February issue: What's happening at CIH Report from the Republic of Ireland Getting