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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

  • CIH Level 4 Certificate in Managing Housing Maintenance

    30 April 2019Qualifications

    CIH Level 4 Certificate in Managing Housing Maintenance Scheme code 4A08 The objective of this qualification is to provide learners with the knowledge required to manage a housing maintenance service. The qualification aims to... provide housing

  • New approaches to delivering social value

    09/02/2015Policy and practice

    New approaches to delivering social value Housing associations and local authorities are called ‘social’ landlords for an obvious reason: they exist to do more than just provide housing and to balance their accounts or make a financial surplus.

  • How do I use complaints to improve my service Subscription

    23/01/2014Policy and practice

    How do I use complaints to improve my service For any service manager, complaints are a valuable source of information which can help you to identify recurring or underlying problems and potential improvements. This ‘how do I’ briefing sets out

  • How to... deliver value for money repairs services

    12/06/2012Policy and practice

    How to... deliver value for money repairs services A good repairs service is one of the most important services provided by a landlord, to tenants. Repeated surveys show that it is also the service most highly valued by customers. For most landlords

  • Going to market

    20/03/2013Policy and practice

    Going to market One year on from producing its report Does Size Matter – or does culture drive value for money, the CIH in partnership with HouseMark has published Going to market – the role of outsourcing and shared services in housing

  • How to... deliver value for money

    03/02/2012Policy and practice

    How to... deliver value for money For many years, housing organisations have sought to achieve 'value for money' (VFM) across the full range of services they deliver. However, major changes to the operating environment and the regulation of social

  • Does size matter - or does culture drive value for money?

    31/01/2012Policy and practice

    Does size matter - or does culture drive value for money? In 2005 CIH produced its briefing Is big really best - or can small and friendly deliver? The publication considered the impact of size in relation to the efficiency and performance of housing

  • Organisational culture more important than size

    01/02/2012News

    At a time when the sector and its performance are under scrutiny and often challenged; it is important to have a good understanding of what really affects cost and quality, with objective knowledge and practice examples from some of the best in the

  • CIH strengthens its offer to professionals in the Republic of Ireland

    29/03/2012News

    As an Irish housing professional working in the UK, I’m very excited at the prospect of a network of CIH members working across Ireland to continue to improve lives and communities across all housing tenures.”  

  • CIH chief executive challenges ‘lazy consensus’ and outlines her vision for housing in first ever Guardian Housing Network video interview

    16/04/2012News

    CIH chief executive challenges ‘lazy consensus’ and outlines her vision for housing in first ever Guardian Housing Network video interview Grainia Long, the chief executive of the Chartered Institute of Housing (CIH), discusses the immediate and