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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Result 1–10

  • CIH Level 3 Certificate in Housing Practice

    30 January 2019Qualifications

    CIH Level 3 Certificate in Housing Practice CIH scheme code 3H14 The objective of this qualification is to provide individuals with the technical knowledge and understanding across a broad range of frontline housing practices at an operational level.

  • CIH Level 3 Certificate in Housing Maintenance and Asset Management

    2 October 2018Qualifications

    CIH Level 3 Certificate in Housing Maintenance and Asset Management CIH scheme code 3A03 The objective of this qualification is to provide individuals with the technical knowledge and understanding of housing maintenance and asset management at an

  • CIH Level 3 Certificate in Housing Services

    10 May 2018Qualifications

    CIH Level 3 Certificate in Housing Services CIH scheme code 3H12 The objective of this qualification is to provide individuals with the technical knowledge and understanding across a generalist range of housing practice at an operational level. The

  • New approaches to tenant insight

    17/03/2014Policy and practice

    New approaches to tenant insight This new briefing supports landlords in adapting their approaches to tenant insight to focus on current issues and challenges. The briefing covers: why landlords should be rethinking their approach to tenant insight

  • Webinar video: Tenant Scrutiny - getting it right Subscription

    09/09/2014News

    Webinar video: Tenant Scrutiny - getting it right Find out more about the member exclusive webinar with John Thornhill, Senior Policy and Practice and Learning officer at CIH, Andrew Shaw, “Lead Scrutineer” – Halton Housing Trust and Mark

  • How do I use complaints to improve my service Subscription

    23/01/2014Policy and practice

    How do I use complaints to improve my service For any service manager, complaints are a valuable source of information which can help you to identify recurring or underlying problems and potential improvements. This ‘how do I’ briefing sets out

  • Tenant insight a toolkit for landlords

    22/12/2011Policy and practice

    Tenant insight - a toolkit for landlords Do you know who your tenants are, what they do and the services they want. This toolkit will help you to ensure that you are providing the right services to your tenants whether you are just starting to use

  • How do I handle complaints effectively January 2014 Subscription

    09/01/2014Policy and practice

    How do I handle complaints effectively? January 2014 Most people are likely to need to handle complaints at some point in their day-to-day work. This ‘how do I’ briefing offers some tips for CIH members on how to do this effectively. What's

  • How to communicate with tenants about fire safety

    22/11/2013Policy and practice

    How to communicate with tenants about fire safety Landlords, building owners and building managers (as the 'responsible person') have responsibility for fire safety in the communal areas of residential buildings. This means they have a legal

  • Webinar video: Thinking about the future of frontline housing roles Subscription

    18/12/2013News

    Webinar video: Thinking about the future of frontline housing roles Find out more about the member exclusive webinar with Dr Jo Richardson, Principal Lecturer in the Centre for Comparative Housing Research at De Montfort University, Leicester.