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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

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  • CIH Level 3 Certificate in Housing Practice

    30 January 2019Qualifications

    CIH Level 3 Certificate in Housing Practice CIH scheme code 3H14 The objective of this qualification is to provide individuals with the technical knowledge and understanding across a broad range of frontline housing practices at an operational level.

  • CIH Level 3 Diploma in Housing Practice

    7 December 2018Qualifications

    CIH Level 3 Diploma in Housing Practice CIH scheme code 3H15 The objective of this qualification is to provide individuals with the technical knowledge and understanding across a broad range of frontline housing practices at an operational level. The

  • CIH Level 3 Certificate in Housing Services

    10 May 2018Qualifications

    CIH Level 3 Certificate in Housing Services CIH scheme code 3H12 The objective of this qualification is to provide individuals with the technical knowledge and understanding across a generalist range of housing practice at an operational level. The

  • Sector showcase: promoting better community relations (PDF)

    07/12/2016Books

    Sector showcase: promoting better community relations This sector showcase looks at the work that social landlords are doing to promote better community relations. This briefing contains several case studies profiling the work of organisations across

  • Is interculturalism the answer to growing diversity?

    07/11/2012News

    Cantle does make some proposals – like ending the favouritism towards faith-based schools – but stops well short of a broader programme. Ted Cantle acknowledges that the climate is not an easy one, given the economic situation, the impact of

  • Webinar video:Understanding hoarding disorder Subscription

    19/02/2015News

    Webinar video:Understanding hoarding disorder Find out more about the member exclusive webinar with Jack Moore and Dominique Blundell. This webinar will explore the triggers and risk factors associated with hoarding, the biological and genetic

  • ASB - England

    20/08/2014Policy and practice

    Community protection notices A notice that can be issued by social landlords and other parties to prevent a person engaging in ongoing or persistent anti-social behaviour that is unreasonable and has a detrimental effect on the lives of others in the

  • How do I deal with unreasonable behaviour from complaints Subscription

    16/01/2014Policy and practice

    How do I deal with unreasonable behaviour from complaints Most staff who regularly deal with complaints will, at some point, encounter unreasonable behaviour from a complainant. This may be a one-off incident of abusive or threatening behaviour,

  • Webinar video: Think Family – the role of housing providers in the Troubled Families agenda Subscription

    02/04/2014News

    Webinar video: Think Family – the role of housing providers in the Troubled Families agenda Find out more about the CIH member exclusive webinar with Lisa Martinali, Community Regeneration Director and Michelle Wilkins, Support Services Manager

  • The Riot Report: How housing providers are building stronger communities

    10/02/2012Policy and practice

    The Riot Report: How housing providers are building stronger communities Following last summer’s riots, CIH in partnership with NHF and Inside Housing worked together to produce “The Riot Report: How Housing Providers are Building Stronger