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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Operational decision makers


This session has been developed to create a deeper understanding of the operational decisions that change the direction of the organisation.

What you'll learn

The course will cover the following:

  • Explore the difference between operational, tactical and strategic and how effective working practices can help drive results.
  • What are the key stages for success - What, How, Why.
  • What are our values and how do they shape our decisions.
  • Explore a range of different innovation creation models.
  • Emotional intelligence and what motivates us to work to a sustained high standard.
  • Explore our motivational values systems and how they help us.

Who should attend

This session has been designed for frontline staff who have responsibilities to delivery against key objectives on a daily basis.

Trainer Info

Tom Bamber

Extra Info

Duration: 1 full day

CPD: 5 Hours

Dates & Locations

19 June 2019, London


Member price £149 + VAT

Standard Price £199 + VAT


Members: Click on login to book and enter your username and password.

Non-members: Click on book and register your details.

If you experience any difficulties please call us on 02476 851789 or email us at 

Payment: You can request that we invoice your employer or make payment via credit/debit card. Please note all invoices must be fully paid before the event takes place.

The delegate price includes a comprehensive delegate pack, handouts, all refreshments and lunch.

Terms and conditions

Please click here for our terms and conditions



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