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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

CIH Level 3 Certificate in Telecare Services

Qualification number


CIH scheme code 3H09

This qualification will provide learners with a detailed knowledge and understanding of the context in which telecare services are delivered, the business context and the role of partnership working in providing telecare services.

Aims & outcomes

The qualification aims for learners to:

  • have a broader understanding of call handling skills and procedures and how to respond to the diverse needs of customers
  • understand the importance of data protection, legislation and organisational policies and procedures in the provision of services to customers
  • have developed their knowledge of the requirements of a telecare service, and how to measure quality and performance to improve service standards
  • have developed their personal, professional and organisational skills such as team working and customer service


This course is suitable for learners who are:
  • working in the telecare service sector and want to further develop their skills and knowledge
  • aged 19+

Qualification outline

In order to achieve the qualification a learner must achieve the following mandatory units:

  • Professional practice skills for housing
  • Call handling for telecare services operators
  • Handling telecare customer data safely and securely
  • Providing telecare services
  • The context of telecare services provision

Approved centres

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