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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

How does the knowledge hub work?


Policy and practice officer David Pipe explores what housing professionals can expect to find in the knowledge hub, an exclusive benefit available to CIH members.

David PipeWhat can housing professionals expect to find?

The main aim of the knowledge hub is to provide practical information which will help you in your day-to-day work. We know that this is one of the most important things that housing professionals want from their CIH membership – easy access to accurate, up-to-date information, which helps them to do their jobs better.

It’s also a place where members can talk to each other, to share information about the things that they are working on, to ask questions and to compare different approaches. Again, this is something that CIH members frequently tell us is important to them – a means of connecting with other members, to build their professional network and to learn from others.

We expect the knowledge hub will be particularly useful to those members who are in front-line roles or who are responsible for teams that deliver front-line services. Student members might also find it helpful for their studies.

At the moment the knowledge hub covers the following areas:

  • an introduction to working in housing
  • anti-social behaviour (in England)
  • fire safety
  • homelessness (in England)
  • managing tenancies (in England)
  • universal credit

In most sections you’ll find an explanation of what the law says that you can/must and must not do, advice on how to deliver a really good service, examples of what other organisations are doing and a discussion forum where you can talk to other CIH members who are doing work in the same area as you.

What’s coming up in the pipeline for this year?

We are always developing new content for the knowledge hub and are planning to add a number of further topics over the course of this year. This will definitely include information on tackling domestic abuse to complement our Make a Stand campaign, on delivering more of your services online and on delivering a really good responsive repairs service.

And of course we will also be updating the existing content whenever anything changes to make sure that the information you see is always up to date, as well as adding more case studies and good practice examples as and when we gather them.

  • Log in to the knowledge hub here

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